Know every guest, from first click to return visit
Native guest registry in the PMS: one profile, archived documents, booking links, and stay history. Less typing at reception, more personalized service.
Single profile per guest
External CRM modules to integrate
Stays tracked in history
Linked to bookings and check-in
How It Works
Booking or new guest
An OTA or direct booking creates the guest on the reservation. Link them to an existing profile or create a new one right away.
Centralized profile
All personal data, contacts, and documents live in one registry shared across your organization.
Check-in without repetition
At reception, data is already filled in. Upload or update documents and proceed with police registry and invoicing.
History for the next stay
When the guest returns, you find past bookings, custom rules, and useful notes for a tailored welcome.
Key Features
Complete Guest Records
Create and update guest profiles with personal data, contacts, identity documents, and address. Automatic city and country validation.
Guest ↔ Registry Linking
Link a booking guest to an existing client or create a new profile directly from the booking. Data flows through to check-in.
Document Management
Archive passports, ID cards, and certificates with upload, download, and integrated image preview on the client profile.
Smart Search
Find guests by name, surname, document, and date of birth. Fuzzy search handles typos and similar names.
Booking History
View all bookings linked to a client from reception: dates, status, and property in one view.
Guest Blacklist
Flag unwanted guests visible in the registry table and profile details. Protect your property before confirming a new stay.
Per-Client Booking Rules
Set exceptions for regular guests: booking without guarantee or agreed fixed price, applied automatically to new bookings.
Native PMS Integration
Registry linked to bookings, check-in, police registry, and invoicing. Data is entered once and follows the entire stay.
B2B Company Registry
Manage corporate clients separately with VAT lookup, tax data, and contractual documents for B2B invoicing.
Use Cases
A concrete benefit for every role on property.
Reception and front office
Search the guest by name or document, link to the arriving booking, and complete check-in with validated data.
B&Bs and small properties
Recognize regular guests instantly, apply agreed rates, and track documents without paper folders.
Hotels and multi-property groups
Organization-wide shared registry: the same client is recognizable across all properties in the group.
Corporate segment
Pair individual guests with company records for B2B invoicing, contracts, and corporate documents.
Integrated CRM vs. Separate Module
Why guest registry inside the PMS matters
Lodge Easy Integrated Registry
- Guest profile linked to bookings
- Guest-booking link in one click
- Documents and data available at check-in
- Stay history without manual export
- Zero sync with external software
- Included in the PMS at no extra cost
Separate External CRM
- Double data entry between PMS and CRM
- Fragile integrations and extra monthly costs
- Booking history not always up to date
- Guest documents in another system
- Delays recognizing returning guests
- Training on multiple platforms
Benefits
Faster check-in with data already in the guest profile
Zero re-entry between booking and reception
Identity documents always at hand
Stay history to recognize returning guests
Blacklist for problematic guests
CRM built into the PMS with no extra module costs
Frequently Asked Questions
Do guest data from Booking.com end up in the registry?
OTA bookings create guests on the reservation. You can link them to an existing registry profile or create a new one directly from the booking, avoiding re-entry at reception.
Can I link a guest to an existing client?
Yes. From the booking sheet you can search the registry and link the guest to an existing profile. Registry data propagates automatically to the booking guest.
How does guest search work?
Filter by first name, last name, document type and number, and date of birth. Fuzzy search helps find guests even with minor spelling differences.
What does the blacklist include?
You can mark a client as blacklisted. The flag is visible in the registry table and profile details so reception can identify them before accepting a new booking.
What is the difference between guest and company registry?
Guest registry manages individuals with documents and stay history. Company registry is for B2B clients with VAT number, recipient code, and contractual documents for corporate invoicing.
Ready to Get Started?
Book a free demo and discover how Lodge Easy can transform your property management.